You have a right to Confidentiality!
Anything you talk about will not be passed on or shared with anyone without your permission…..
Unless: you or someone else is at risk of serious harm and in need of protection – we will always try to discuss this with you first.
If you are worried about confidentiality, please ask a member of staff.
At MESMAC/SHINE we all work for Newcastle City Council. As part of our work for the council we use an online recording system called 'Care First', which is used by City Council Support Workers and Social services across the city.
Information held on this system is only for people to access who have active involvement with your care.
This system is monitored by a team and is also password protected.
If you have any concerns about your information being held on this system please speak to a member of staff on :0191 233 1333.
Making A Complaint
There are a number of ways you can make a complaint if you are not happy with the service you have received at MESMAC.
You can complain in person, by phone, by letter or form, by email or online.
If you would like to complain to Newcastle Adult Services, the details are as follow:
- Phone: 0191 211 6340
- Fax: 0191 211 4955
- Downloadable Form
- Email:
- Website: www.newcastle.gov.uk
- letter: Customer Relations Team, Newcastle City Council, Adult Services Directorate, FREEPOST NEA5336, Newcastle upon Tyne. NE1 1BR
If you would prefer to complain directly to MESMAC you can complain in the following ways:
- Contact the Manager: Jeannie Fraser on 0191 233 1333.
- Call into the office and speak to a worker.
- Send us a letter or email (details on our Contact Us page)
You can also request information in other languages, in braille, on an audio tape and in larger print. You can do this by printing out the image on the right, completing it and sending it to the Customer Relations Team address above.
